Hothouse Studios Review Response
August 8th, 2010 by Hothouse Rehearsal Studios
This is a call to the community of musicians who call Hothouse Studios their “music home”.
Recently a review was posted on the Google Reviews site about the way Hothouse conducts itself. All the accusations are flat out false, and we know that if you have interacted with the Hothouse on any level you would agree. Now we need you to help us get the word out and tell people who might be reading this review from “Rueben” the truth. We encourage Rueben to call and discuss this experience he has had directly. Here’s the review:
Review:
they dont care about you like they say??
By Rueben – Jul 28, 2010
Hothouse Rehearsal Studio 11823 E. Slauson Ave #41, Santa Fe Springs, CA 90670
I’m sick and tired of this place, they always seem to double book and I get screwed. I have talked to numerous bands that rehearse here and they say the same thing and these guys just dont care. They pretend to with all their hoopla on their website but they just want money. I dont know why all the bands that come here put up with it, there are other places even across the street that probably would not do that. I am taking my rehearsals elsewhere and I suggest you do the same. If you want to be treated with respect go some where else. If you want to see so called celebrities go some where else as well because in the last couple years I have never seen anyone that they say rehearses here. Richard probably suckers them in to get them on film.
and the link:
Our Response:
1. Hothouse is thorough in our booking procedures to ensure double bookings do not occur. When a rare double booking has occurred we have immediately made amends to the band and given them their next rehearsal session free.
2. You talk of numerous bands unhappy with us? We pride ourselves on having many bands that have been rehearsing at Hothouse since day 1!!! They love the community, the facility, and the staff. We thank them. They know we truly care.
3. You attack our website? You say we are motivated by money, pretty strong accusations. Rueben, if you have “ever been” to Hothouse Studios you would never say the things you say!
4. At the Hothouse our staff treats all of our customers like celebrities and we honor them. We are happy to be of service to them. And yes many “celebrities” use our studios and we honor their privacy.
5. Hothouse Studios does care, if Rueben has a problem, we encourage him to call and discuss his problem with the owner Richard at (562) 945-1300 anytime.
Rueben, perhaps you should find something better to do with your time, than using a false name and posting negative comments.
Watch your Karma… you may want to take down the review…
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Please either comment on this blog post or on the Google Review site. Post about your experience, then share it with the community and the managers at the Hothouse.
Your time and patronage is appreciated, we know that you have many choices when it comes to rehearsal studios, but have selected Hothouse as your “home”.
Don, Kirk and Richard
The Staff at Hothouse
P.S. If you ever every have a problem or issue at Hothouse you can always call the owner Richard Morales direct at (562) 945-1300 any time of the day and I will take care of the problem immediately.